Supplementary guidance: listening to learners on inspection - September 2021

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Risk awareness for inspectors

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Inspectors should be aware of the risks that may arise from interviews with learners. 

These include: 

  • accusations of inappropriate behaviour or conversation 
  • distress in the learner being attributed to the inspector’s manner or questioning, particularly when discussing sensitive topics
  • accident or injury occurring during the meeting 


In order to minimise the likelihood of occurrence of these risks, inspectors should: 

  • adhere to the code of conduct for inspectors
  • meet groups of learners rather than individuals whenever possible 
  • hold meetings in rooms which are readily accessible and visible within the provider 
  • ensure that interviewees can leave the room easily if they so wish 
  • arrange to work with another adult nearby
  • report to the Reporting Inspector and record in writing the details of any incident that gives cause for concern
     

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