Supplementary guidance: listening to learners on inspection - September 2021

Share document

Share this

Effective listening

Share document

Share this

Page Content

Inspectors should demonstrate by their manner and use of language that they are listening to learners carefully and attentively. 

The following statements and questions might be helpful in checking and clarifying the learner’s meaning: 

  • It sounds as though you are saying that…happens here.  Am I right about that? 
  • You seem to be feeling… about that situation.  Have I got the right impression? 
  • I’m not sure I fully understand you.  Are you saying…?  Is that what you mean? 

Also, some simple prompts can help a reluctant speaker to continue: 

  • That sounds interesting.  Tell me more
  • Tell me about another time when…happens 
  • Go on – this is really interesting

These are often better phrased as imperatives rather than as questions, to avoid the answer ‘No, I can’t’ to the ‘Can you …?’ type of question. 

It is important to take care not to paraphrase the learners’ statements in a way that ‘leads the witness’.
 

Share document

Share this